AGENT BOOST 360

TERMS OF SERVICE

Effective Date: 2026

Effective immediately for new customers. Effective September 7, 2026 for accounts created before August 8,

2026.

These Terms govern access to and use of Agent Boost 360, a service offered by OmniTech Business Solutions

LLC, a Texas limited liability company (the “Company”).

By creating an account, accepting an order form, submitting payment, clicking an acceptance box, or accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement.

1. DEFINITIONS

1.1 “Account”

“Account” means the Agent Boost 360 platform account made available to the Customer.

1.2 “Agent”

“Agent” means an insurance agent, producer, staff member, contractor, administrator, or other individual receiving access to or support through a Customer’s Account.

1.3 “Authorized User”

“Authorized User” means an individual whom the Customer authorizes to access the Account.

1.4 “Customer Data”

“Customer Data” means information, records, contacts, communications, files, documents, content, credentials, insurance-related data, lead information, prospect information, policyholder information, and other data submitted to or processed through the Services by or on behalf of the Customer.

1.5 “Professional Services”

“Professional Services” means implementation, configuration, development, consulting, design, administrative, marketing, integration, migration, or other work performed for the Customer that is separate from standard Technical Support.

1.6 “Services”

“Services” means the Agent Boost 360 platform, software, communications systems, artificial intelligence features, websites, mobile applications, automation tools, support resources, and any related services provided by the Company.

1.7 “Service Plan”

“Service Plan” means the subscription package purchased by the Customer, including the applicable features, support capacity, usage allowances, Authorized User limits, and subscription fees.

1.8 “Technical Support”

“Technical Support” means assistance with understanding, accessing, navigating, or troubleshooting the standard functionality of the Services. Technical Support does not include Professional Services.

1.9 “Third-Party Services”

“Third-Party Services” means software, networks, carriers, processors, artificial intelligence providers, telecommunications providers, payment processors, hosting providers, integrations, or other products and services not owned or directly controlled by the Company.

2. THE SERVICES

2.1 Platform Access

Subject to this Agreement and payment of all applicable fees, the Company grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services during the applicable subscription term. The Services are licensed, not sold.

2.2 Insurance-Focused Platform

Agent Boost 360 is designed to help insurance agents and agencies organize business operations, communicate with contacts, manage customer relationships, build automations, schedule appointments, and use other available platform features. The Company does not guarantee that the Services will be suitable for every insurance carrier, state, product, agency structure, compliance program, or business model.

2.3 No Leads or Sales Guarantee

Unless expressly stated in a separate written agreement, the Services do not include the provision of leads,

appointments, insurance applications, sales opportunities, policy placements, or guaranteed business

results. The Company does not guarantee:

• A specific number of leads, appointments, sales, applications, or policies

• Increased revenue or profitability

• Improved closing ratios

• Approval of advertising accounts

• Approval of telecommunications registrations

• Approval of insurance appointments or carrier contracts

• Deliverability of every email or text message

• Availability of every phone number, domain, integration, or Third-Party Service

• Any specific business, marketing, compliance, or financial outcome

2.4 Modifications to the Services

The Company may add, modify, replace, limit, suspend, or discontinue features of the Services. The Company will use commercially reasonable efforts to provide advance notice of material changes when practical.

2.5 Eligibility; Business Use

The Services are offered from the United States and are intended solely for business and professional use by insurance agents, agencies, and their personnel. The Services are not offered for personal, family, or household use. By accepting this Agreement, you represent that you are at least 18 years old, that you are using the Services for business purposes, and that, if accepting on behalf of a company or agency, you have authority to bind that entity.

2.6 Beta and Early-Access Features

The Company may offer beta, preview, pilot, or early-access features. These features are provided as-is, may change or be withdrawn at any time, may contain errors, and are excluded from any support or availability commitments unless expressly stated.

3. SERVICE PLANS

3.1 Core Plan

$80 per month. Support capacity for one Agent. Includes standard Agent Boost 360 platform features, access to the AI Support Agent, and standard Technical Support. Premium AI tools, premium workflow actions, usage-based services, and Professional Services are not included unless expressly stated.

3.2 Professional Plan

$260 per month. Support capacity for one Agent. Includes standard platform access, AI Employee Unlimited features subject to availability and fair-use restrictions, Workflow Pro Starter subject to applicable usage limits, and priority Technical Support.

3.3 Agency 5 Plan

$499 per month. Support capacity for up to five Agents. Includes standard platform access, included AI features for the Account, included Workflow Pro features at the level identified in the plan description, and agency-level Technical Support.

3.4 Agency 10 Plan

$799 per month. Support capacity for up to ten Agents. Includes standard platform access, included AI features for the Account, included Workflow Pro features at the level identified in the plan description, and agency-level Technical Support.

3.5 Enterprise Plan

Custom pricing. Custom Agent capacity, features, support, onboarding, implementation, usage limits, and service levels are established in a separate written order form or agreement.

3.6 Support Capacity Is Not a Software User License Limit

A Service Plan’s Agent capacity primarily determines the number of individuals for whom the Company agrees to provide support under that plan. The Customer may not use unlimited software access, shared login credentials, or technical workarounds to obtain support for more Agents than the Customer’s Service Plan permits.

3.7 Agent Counting

An Agent counts toward support capacity if the individual has an Authorized User profile and requests orreceives support, onboarding, training, troubleshooting, or configuration assistance through or on behalf of the Account, whether directly or through the Account owner.

3.8 Legacy Plans

Some existing customers may have pricing, user arrangements, or features that are no longer offered to new customers. These arrangements may be designated as Legacy Plans. Existing Legacy Plan customers may remain on their current arrangement unless otherwise notified. Legacy pricing is non-transferable, and material account changes or additional Agents may require migration to a current Service Plan.

3.9 Separately Paying Agents on Legacy Accounts

If an additional Agent on a Legacy Plan pays separately for access to an agency Account, that arrangement may remain in effect unless modified in writing. The separately paying Agent does not own the Account, does not gain administrative authority unless granted by the Account owner, and may lose access if the main Account is terminated, suspended, or canceled.

3.10 Plan Changes

Customers may request an upgrade at any time. Upgrades may take effect immediately and may be prorated. Downgrades generally take effect at the end of the current billing period. Fees already paid are non-refundable except as expressly stated in this Agreement.

3.11 Pricing Changes

The Company may change subscription prices upon at least thirty (30) days’ advance notice. Price changes generally apply at the beginning of the next renewal term unless resulting from Third-Party Service charges, usage fees, plan changes, or written agreement.

4. ACCOUNT REGISTRATION AND SECURITY

4.1 Accurate Information

The Customer must provide accurate, complete, and current registration, billing, business, and contact information.

4.2 Account Administrator

The designated Account owner or administrator controls the Account and is responsible for managing Authorized Users, permissions, billing, and access.

4.3 Authorized Users

The Customer is responsible for all actions taken by its Authorized Users and must ensure that they comply with this Agreement.

4.4 Login Credentials

Each Authorized User must use unique login credentials unless expressly permitted otherwise. Customers may not share passwords or allow unauthorized persons to use an Account.

4.5 Security Responsibilities

The Customer must protect credentials, use reasonable security practices, revoke former user access, promptly report suspected unauthorized access, maintain current recovery information, and use multi-factor authentication when available.

5. TECHNICAL SUPPORT

5.1 Purpose of Technical Support

Technical Support is intended to help Customers understand, access, navigate, and troubleshoot the standard functionality of Agent Boost 360. Technical Support is not a done-for-you service and does not include operating, building, managing, or administering the Customer’s business.

5.2 Support Channels

Support may be provided through AI-powered support assistants, email, live chat, Knowledge Base articles, recorded videos, documentation, group support calls, screen recordings, or other channels selected by the Agent Boost 360 Terms of Service | Effective August 8, 2026

Company. Unless otherwise stated, telephone support, private messaging, direct texting, personal social

media messaging, and unscheduled video calls are not official support channels.

5.3 AI Support Agent

The AI Support Agent may be the first point of contact for support requests. Customers may be required to

use the AI Support Agent, documentation, or other self-service resources before escalation to a human

representative.

5.4 Included Technical Support

Subject to the Customer’s Service Plan, Technical Support generally includes account access assistance,

billing questions, platform navigation, standard feature guidance, troubleshooting unexpected platform

behavior, bug reporting, guidance on standard pipelines, calendars, forms, surveys, contacts, workflows,

phone numbers, domains, email services, A2P registration, Authorized Users, platform settings, plan

limitations, and included AI features.

5.5 Excluded Services

The following are not included in standard Technical Support unless expressly included in a separate written

agreement:

• Creating or rebuilding workflows or automations

• Building funnels, websites, landing pages, forms, surveys, or quizzes

• Copywriting, campaign creation, marketing strategy, or sales consulting

• Insurance compliance, legal, tax, accounting, or financial advice

• Custom API integrations, coding, scripting, or data migration

• Data entry, cleanup, deduplication, or bulk imports and exports

• Graphic design, SEO services, advertising management, or social media management

• Lead generation, appointment setting, inbox management, or calendar management

• Operating the Customer’s workflows or campaigns

• Troubleshooting devices, browsers, networks, software, or third-party changes not controlled by the

Company

• Training beyond standard platform usage or repeated private training for new Agents

• Ongoing Account administration or building the Customer’s internal business processes

5.6 Bug Versus Configuration Issue

A bug generally means a reproducible failure of a standard platform feature to operate substantially as

designed. Incorrect configuration, unsupported use cases, Third-Party Service failures, carrier filtering,

deliverability issues, user error, browser or device problems, custom code errors, customer modifications,

plan limitations, and expected platform limitations are not necessarily bugs.

5.7 Support Response Times

Response times are targets, not guaranteed resolution times. Core requests are generally reviewed within

one to two business days. Professional requests are generally reviewed within one business day. Agency 5

and Agency 10 requests receive priority and are generally reviewed during the same business day when

submitted during normal business hours. Enterprise response targets are defined separately.

5.8 Information Required for Support

Agent Boost 360 Terms of Service | Effective August 8, 2026

The Customer must provide reasonable information requested by the Company, including screenshots,

recordings, error messages, record identifiers, workflow names, dates, browser information, reproduction

steps, access authorization, or confirmation that support resources were reviewed.

5.9 Fair Use of Support

Support is subject to reasonable and fair use. The Company may limit support, require an upgrade, or charge

additional fees if usage materially exceeds what is reasonable for the purchased Service Plan, supports

excess Agents, consists primarily of repeated training or out-of-scope requests, requires ongoing

administration, or interferes with service to other customers.

5.10 Conduct Toward Support Personnel

Customers and Authorized Users must communicate professionally. Harassment, threats, discrimination,

abusive language, repeated hostile behavior, attempts to bypass procedures, or repeated contact through

personal channels may result in limited support, suspension, or termination.

5.11 No Guaranteed Outcome

Technical Support does not guarantee that every issue can be resolved, every requested configuration is

possible, any registration will be approved, messages will be delivered, emails will reach inboxes,

automations will create specific results, or Third-Party Services will operate as requested.

6. PROFESSIONAL SERVICES

6.1 Separate Services

Professional Services are separate from the recurring platform subscription unless expressly included in

writing.

Workflow and automation design, development, troubleshooting, consulting, and related implementation

work are also subject to the then-current Agent Boost 360 Workflow & Automation Professional Services

Terms. Those terms are incorporated into this Agreement by reference whenever the Customer purchases or

authorizes such services. If a project-specific proposal or statement of work conflicts with the Workflow &

Automation Professional Services Terms, the project-specific document controls only for that project.

6.2 White-Glove Onboarding

The Company may offer optional white-glove onboarding for a one-time fee, currently starting at $497.

Scope may include standard Account configuration, pipeline and tag setup, calendar setup, phone number

setup, domain and email connection assistance, standard user configuration, A2P registration assistance, and

installation of standard templates.

6.3 Customer Cooperation

The Customer must provide requested information, credentials, approvals, content, and feedback. The

Company is not responsible for delays caused by the Customer.

6.4 Custom Workflow and Automation Services

Custom workflow and automation projects may require a paid discovery session, written scope, fixed-price

proposal, hourly engagement, or separate statement of work. Payment for workflow and automation

projects is governed by the Workflow & Automation Professional Services Terms, including full payment

before work begins unless the Company expressly agrees otherwise in a signed writing.

6.5 Scope Changes

Agent Boost 360 Terms of Service | Effective August 8, 2026

Requests that materially change an approved scope may require a change order, additional fee, and adjusted

schedule.

6.6 Revisions

Included revisions, if any, will be identified in the applicable proposal or statement of work. A new concept,

workflow, integration, or material change in direction is not a revision.

6.7 Project Delays and Abandonment

If the Customer fails to provide required information, approval, or access for thirty days, the Company may

place the project on hold. After sixty days of inactivity, the project may be considered abandoned. Fees

already paid are non-refundable.

6.8 Managed Services

Ongoing administrative, implementation, workflow, email, or Account management services require a

separate managed-services agreement or written description and are not automatically included in any

Service Plan.

6.9 No Reliance on a Specific Individual

Professional Services may be performed by Company employees, contractors, vendors, or service providers.

The Customer is purchasing services from the Company, not guaranteed personal access to any specific

individual.

7. ARTIFICIAL INTELLIGENCE FEATURES

7.1 AI Features

The Services may include AI tools that assist with platform support, content generation, workflow assistance,

conversation summaries, data interpretation, communications, and other available functions.

7.2 AI Output Limitations

AI outputs may be incomplete, inaccurate, misleading, outdated, offensive, noncompliant, or unsuitable. The

Customer must independently review and verify AI output before using, publishing, sending, or relying on it.

7.3 No Professional Advice

AI output is not legal, insurance, compliance, financial, medical, tax, accounting, employment, or other

professional advice.

7.4 Customer Responsibility for AI Use

The Customer is solely responsible for prompts, data submitted, review of output, legal permissions,

compliance obligations, disclosures, and preventing unauthorized disclosure of sensitive information.

7.5 Sensitive Information

Customers should not submit sensitive personal information to AI features unless authorized, necessary, and

legally permitted.

7.6 AI Availability and Usage Limits

AI features may be subject to fair-use limitations, vendor restrictions, usage limits, model availability, rate

limits, additional fees, geographic limitations, and Third-Party Service terms. “Unlimited” means no ordinary

per-use charge under the applicable plan, subject to these restrictions.

7.7 AI Training and Processing

AI features may rely on Third-Party Services. Data may be processed according to applicable third-party

terms and the Company’s Privacy Policy.

8. WORKFLOWS, AUTOMATIONS, AND PREMIUM ACTIONS

8.1 Customer Review

The Customer is responsible for reviewing workflows, triggers, conditions, messages, delays, and actions before activation.

8.2 Premium Workflow Features

Certain workflow actions, triggers, integrations, or executions may create additional charges. The Customer is responsible for fees resulting from enabled workflows.

8.3 Workflow Pro

If Workflow Pro is included, the level and usage allowance will be identified in the plan description. Usage beyond the allowance may result in additional charges, restricted execution, required upgrade, or suspension.

8.4 Automation Risks

Automations may send unintended communications, create or modify records, trigger duplicate actions, produce unexpected results, fail because of configuration or Third-Party Service changes, or continue operating until disabled.

8.5 No Liability for Customer Automation

The Company is not liable for losses arising from Customer-created or Customer-approved workflows, including duplicate messages, missed communications, record changes, increased fees, or regulatory violations.

9. COMMUNICATIONS SERVICES AND USAGE FEES

9.1 Usage-Based Charges

Certain Services may be charged based on usage, including calls, text messages, multimedia messages, email delivery, phone numbers, toll-free numbers, carrier registration, AI usage, premium workflow actions, email verification, content generation, integrations, and other metered services.

9.2 Prepaid Balances and Automatic Billing

The Company may require a prepaid usage balance or authorize automatic charges for usage fees,

replenishment amounts, registration fees, taxes, and other authorized charges.

9.3 Telecommunications Pricing

Telecommunications rates may change without advance notice when changed by carriers, vendors,

regulators, or Third-Party Services.

9.4 Telephone Numbers

Telephone numbers are subject to availability and carrier rules. The Customer does not acquire ownership of

a number. Porting is subject to approval, documentation, payment, fees, and technical availability.

9.5 Email Deliverability

Agent Boost 360 Terms of Service | Effective August 8, 2026

The Company does not guarantee inbox placement or delivery. Results may be affected by sender

reputation, domain configuration, content, recipient behavior, spam complaints, provider filtering,

authentication, volume, and Third-Party Service policies.

9.6 Dedicated IP Addresses

Dedicated IP addresses may require additional fees and do not guarantee delivery, inbox placement, sender

reputation, or immunity from filtering or blocking.

10. A2P, TELEMARKETING, AND COMMUNICATIONS COMPLIANCE

10.1 Customer Responsibility

The Customer is solely responsible for ensuring communications comply with applicable laws, carrier rules,

industry standards, consent requirements, do-not-call rules, opt-out requirements, call-recording laws, state

telemarketing and telephone solicitation registration laws (including Texas Business & Commerce Code

Chapter 302), insurance advertising rules, and privacy requirements.

10.2 Consent

The Customer must obtain and maintain all legally required consent and be able to document it upon

request

10.3 A2P Registration

The Company may assist with A2P registration but does not guarantee approval. The Customer is responsible

for accurate information, approved use cases, compliant consent language, opt-out handling, fees, and

ongoing updates.

10.4 Opt-Out Requests

The Customer must promptly honor unsubscribe, stop, do-not-call, and similar requests and may not bypass

opt-out mechanisms.

10.5 Prohibited Contact Data

The Customer may not upload, purchase, scrape, collect, or use contact data in violation of law or without

appropriate permission.

10.6 Suspension for Compliance Risk

The Company may suspend communications features without prior notice when activity may violate law or

carrier rules, harm platform reputation, create material risk, cause complaints or blocking, interfere with

other customers, or expose the Company or a vendor to liability.

11. INSURANCE INDUSTRY COMPLIANCE

11.1 Customer’s Responsibility

The Customer is solely responsible for compliance with all laws, regulations, carrier rules, licensing

requirements, appointment requirements, advertising guidelines, and professional obligations applicable to

the Customer’s insurance activities.

11.2 No Compliance Approval

The provision of templates, workflows, messages, AI tools, forms, content, or suggestions does not

constitute compliance approval.

11.3 Licenses and Appointments

The Customer represents that it will maintain all licenses, appointments, authorizations, and permissions required for its activities.

11.4 Sensitive Insurance Information

The Customer must not use the Services to collect or process information it is not authorized to possess or that requires safeguards beyond those offered by the applicable Service Plan.

11.5 HIPAA and Protected Health Information

Unless the Company has entered into a separate written Business Associate Agreement, the Services are not intended to store or process protected health information subject to HIPAA.

12. CUSTOMER DATA

12.1 Ownership

As between the Customer and the Company, the Customer retains ownership of Customer Data.

12.2 License to Process Customer Data

The Customer grants the Company and its service providers a non-exclusive license to host, copy, transmit, display, process, modify, and otherwise use Customer Data as reasonably necessary to provide the Services, support the Customer, maintain security, comply with law, improve the Services, prevent abuse, and enforce this Agreement.

12.3 Customer Representations

The Customer represents that it has all rights, permissions, licenses, notices, and consents necessary to provide and process Customer Data.

12.4 Data Accuracy

The Customer is responsible for the accuracy, quality, legality, and integrity of Customer Data.

12.5 Backups

The Customer is responsible for maintaining independent backups of important Customer Data.

12.6 Data Export

The Customer should export needed Customer Data before cancellation or termination. Following termination or expiration, and provided the Account was not terminated for fraud or unlawful activity, the Company will make Customer Data reasonably available for export in a standard format for thirty (30) days upon written request, after which Section 12.7 applies.

12.7 Data Deletion

Following termination and any export period under Section 12.6, the Company may delete or disable access to Customer Data according to standard retention practices, legal obligations, backup schedules, technical limitations, and Third-Party Service policies.

12.8 Privacy

The Company’s collection and use of personal information are governed by its Privacy Policy. The Customer is responsible for its own legally compliant privacy policy and notices.

12.9 Data Protection

To the extent the Company processes personal data contained in Customer Data on the Customer’s behalf, the Company will: (a) process such personal data only to provide the Services and as otherwise instructed by the Customer through the Services; (b) impose confidentiality obligations on personnel who process it; (c) maintain commercially reasonable administrative, technical, and physical safeguards designed to protect it; (d) notify the Customer without undue delay after confirming a breach of security affecting such personal data; (e) engage subprocessors (including hosting, communications, AI, and payment providers) under written obligations materially as protective as this section; (f) reasonably assist the Customer, at the Customer’s expense, in responding to verified consumer rights requests; and (g) delete or return such personal data following termination, subject to Sections 12.6 and 12.7. The parties will execute a separate Data Processing Addendum where required by applicable law.

13. THIRD-PARTY SERVICES

13.1 Third-Party Dependencies

The Services rely on Third-Party Services. The Company does not control and is not responsible for them.

13.2 Third-Party Terms

Use of Third-Party Services may be subject to separate terms, privacy policies, fees, usage restrictions, and

compliance requirements.

13.3 Third-Party Changes

A Third-Party Service may modify, suspend, restrict, or discontinue functionality without the Company’s

control. The Company is not required to replace discontinued functionality.

13.4 Integrations

The Customer authorizes the Company to exchange Customer Data with integrations selected or enabled by

the Customer. The Company is not responsible for data after transfer to a Third-Party Service.

14. ACCEPTABLE USE

The Customer and its Authorized Users may not use the Services for unlawful, fraudulent, deceptive, abusive, infringing, harmful, or unauthorized activity; send spam; contact individuals without required consent; upload malicious code; gain unauthorized access; interfere with the Services; reverse engineer the Services; circumvent usage limits or fees; share credentials with unauthorized users; misrepresent identity or licensing; upload unlawfully obtained contact lists; process protected health information without required authorization; or use the Services in violation of insurance, advertising, communications, privacy, intellectual-property, or other applicable requirements. The Company may investigate suspected violations and suspend or terminate access.

15. INTELLECTUAL PROPERTY

15.1 Company Materials

The Company and its licensors own all rights in the Services, including software, configurations, templates, workflows, documentation, training materials, videos, graphics, branding, processes, support content, AI support configurations, Knowledge Base materials, improvements, and derivative works.

15.2 Limited Use

The Customer may use Company-provided materials only for internal business operations during an active

subscription.

15.3 Restrictions

The Customer may not resell, distribute, publish, copy for a competing platform, remove notices from, or

claim ownership of Company materials.

15.4 Customer Content

The Customer retains ownership of original content created and submitted by the Customer.

15.5 Feedback

If the Customer provides suggestions, ideas, or feedback, the Company may use them without restriction or

compensation.

15.6 Professional Services Deliverables

Ownership and licensing of custom deliverables are governed by the applicable proposal or statement of work. Unless otherwise stated, the Company retains preexisting tools, templates, code, methods, libraries, systems, and know-how, and the Customer receives a business-use license to the completed deliverable.

16. FEES AND PAYMENT

16.1 Payment Authorization

The Customer authorizes the Company and its payment processors to charge the payment method on file for subscription fees, renewals, usage charges, Professional Services, registration fees, taxes, add-ons, overages, and other authorized amounts.

16.2 Recurring Billing

Subscriptions automatically renew until canceled. Monthly subscriptions renew monthly. Annual subscriptions renew annually. For annual subscriptions, the Company will send a renewal reminder to the Account email address at least thirty (30) days before the renewal date, identifying the renewal date, the renewal charge, and how to cancel.

16.3 Payment Information

The Customer must maintain accurate and current billing information.

16.4 Failed Payments

If payment fails, the Company may retry payment, suspend access, disable communications, limit features, charge fees permitted by law, terminate the Account, or refer unpaid amounts for collection.

16.5 Taxes

Fees exclude applicable taxes unless expressly stated. The Customer is responsible for sales, use, telecommunications, excise, and similar taxes, excluding taxes based on the Company’s income.

16.6 Pricing Errors

The Company may correct pricing or billing errors.

16.7 No Setoff

The Customer may not withhold or offset payment because of a dispute or claim.

17. FREE TRIALS AND PROMOTIONS

17.1 Promotional Terms

Trials, discounts, credits, and promotions may be subject to separate eligibility requirements and expiration

dates.

17.2 Conversion to Paid Plan

If payment information is collected, a trial may convert to a paid subscription unless canceled before the trial ends. The Company will disclose the applicable subscription charge and renewal terms before collecting payment information.

17.3 Promotional Features

Features offered during a promotion may require payment after the promotion ends. The Customer is responsible for canceling features it does not wish to continue.

17.4 No Repeated Trials

The Company may limit trials and promotions to one per Customer, business, household, payment method, or related organization.

18. CANCELLATION

18.1 Customer Cancellation

The Customer may cancel through available Account billing settings or by contacting [email protected]. Online cancellation is available to any Customer who subscribed online.

18.2 Effective Date of Cancellation

Cancellation takes effect at the end of the current paid subscription term unless otherwise stated.

18.3 Customer Responsibility

The Customer is responsible for canceling before the next renewal date. Failure to use the Services does not constitute cancellation.

18.4 Usage Charges After Cancellation Request

The Customer remains responsible for usage charges incurred before cancellation becomes effective.

18.5 Third-Party Add-Ons

The Customer must confirm whether separately billed Third-Party Services, phone numbers, domains, dedicated IP addresses, or add-ons require separate cancellation.

19. REFUND POLICY

19.1 Monthly Subscriptions

Monthly subscription payments are non-refundable except as expressly stated in this Agreement or required by law.

19.2 Annual Subscriptions

Unless otherwise stated at purchase, an initial annual subscription may be eligible for a refund only if requested within seventy-two (72) hours of purchase, submitted to [email protected], and the

Services have not been materially used. Annual renewal payments are non-refundable unless required by law.

19.3 Professional Services

Professional Services, setup fees, discovery fees, implementation fees, deposits, and completed work are non-refundable except as provided in the Workflow & Automation Professional Services Terms or required by law.

19.4 Usage Fees

Usage fees, carrier fees, registration fees, telephone fees, email fees, AI usage fees, and Third-Party Service fees are non-refundable.

19.5 Promotional Credits

Promotional credits have no cash value and are non-refundable.

19.6 Chargebacks

The Customer must contact the Company before initiating a chargeback. Fraudulent or improper chargebacks may result in immediate suspension or termination.

20. SUSPENSION AND TERMINATION

20.1 Suspension

The Company may suspend access immediately for past-due payment, violation of this Agreement, security or compliance risk, harmful activity, excess usage or support, Third-Party Service requirements, legal requirements, suspected fraud, or abuse.

20.2 Termination by the Company

The Company may terminate for material breach, repeated violations, nonpayment, unlawful or abusive conduct, unreasonable legal or technical risk, unavailable Third-Party Services, or business reasons upon reasonable notice.

20.3 Termination for Convenience; Refund

If the Company terminates this Agreement for convenience and not for the Customer’s breach, violation, nonpayment, or risk-based suspension, the Company will refund the pro-rata unused portion of prepaid subscription fees for the remaining paid term. Usage fees, Professional Services fees, and Third-Party Service fees remain non-refundable.

20.4 Effect of Termination

Upon termination, the Customer’s right to use the Services ends, outstanding fees become due, workflows and communications may be disabled, numbers and domains may become unavailable, and Customer Data may be deleted subject to Section 12.6.

20.5 Survival

Provisions concerning fees, intellectual property, confidentiality, disclaimers, indemnification, limitations of liability, disputes, and provisions that should reasonably survive will remain effective after termination.

21. CONFIDENTIALITY

21.1 Confidential Information

Confidential Information means nonpublic information disclosed by one party to the other that should reasonably be understood as confidential.

21.2 Obligations

The receiving party will use Confidential Information only to perform or receive the Services, protect it using reasonable care, and disclose it only to personnel or providers who need access and are subject to confidentiality obligations.

21.3 Exclusions

Confidential Information does not include information publicly available without breach, lawfully known before disclosure, lawfully received from another source, or independently developed.

21.4 Required Disclosure

A party may disclose Confidential Information when required by law, provided notice is given when legally permitted.

21.5 Duration

The obligations in this Section continue for three (3) years after termination or expiration of this Agreement, except that obligations concerning trade secrets continue for as long as the information remains a trade secret under applicable law.

22. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THE COMPANY DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY, UNINTERRUPTED OPERATION, ERROR-FREE OPERATION, AND BUSINESS RESULTS. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL MEET EVERY REQUIREMENT,

REMAIN AVAILABLE AT ALL TIMES, CORRECT EVERY ERROR, PREVENT DATA LOSS, KEEP THIRD-PARTY SERVICES AVAILABLE, DELIVER COMMUNICATIONS, PRODUCE ACCURATE AI OUTPUT, CREATE PARTICULAR WORKFLOW RESULTS, SECURE A2P APPROVAL, OR ENSURE LEGAL OR REGULATORY COMPLIANCE.

23. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNERS, AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, SALES, OPPORTUNITIES, GOODWILL, OR DATA; BUSINESS INTERRUPTION; SUBSTITUTE SERVICES; TELECOMMUNICATIONS CHARGES; REGULATORY PENALTIES; OR THIRD-PARTY CLAIMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT OR SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNTS PAID BY THE CUSTOMER FOR THE APPLICABLE SERVICES DURING THE THREE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED DOLLARS.

24. INDEMNIFICATION

24.1 Obligation

The Customer will defend, indemnify, and hold harmless the Company and its owners, affiliates, officers, employees, contractors, agents, licensors, and service providers from claims, liabilities, damages, judgments, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to Customer Data, communications, marketing, insurance activities, products or services, violations of law or carrier rules, infringement, AI use, workflows, failure to obtain consent, Authorized Users, or disputes with

Agents, employees, contractors, leads, customers, or vendors.

24.2 Procedure

The Company will promptly notify the Customer of any claim subject to indemnification, provided that delayed notice does not relieve the Customer of its obligations except to the extent the Customer is materially prejudiced by the delay. The Customer will control the defense of the claim with counsel reasonably acceptable to the Company. The Customer may not settle any claim in a manner that imposes obligations on, requires an admission by, or restricts the rights of the Company without the Company’s prior written consent. The Company may participate in the defense at its own expense.

25. COPYRIGHT INFRINGEMENT

25.1 Takedown Notices

The Company respects intellectual property rights and responds to notices submitted under the Digital Millennium Copyright Act. A copyright notice should identify the copyrighted work and allegedly infringing material, include contact information, a good-faith statement, a statement under penalty of perjury, and the signature of the owner or authorized representative. Notices may be sent to the Company’s designated agent: Brandon Hebert, OmniTech Business Solutions LLC, 425 Pinson Road, Suite M, No. 2087, Forney, Texas 75126, [email protected], (725) 215-1809.

25.2 Counter-Notification

A user who believes removed material was removed by mistake or misidentification may submit a counter-notification containing the user’s contact information, identification of the removed material and its prior location, a statement under penalty of perjury of good-faith belief that the removal was mistaken, consent to the jurisdiction of the federal district court for the user’s address (or, if outside the United States, the federal district courts for the State of Texas), and the user’s signature. Upon receipt of a valid counter-notification, the Company may restore the material in accordance with applicable law unless the original complainant files a court action.

25.3 Repeat Infringers

The Company will terminate, in appropriate circumstances, the accounts of users determined to be repeat

infringers.

26. PUBLICITY

Unless the Customer submits a written request to opt out, the Customer grants the Company permission to identify the Customer as an Agent Boost 360 customer and use the Customer’s business name and logo in customer lists and marketing materials. The Company will not disclose confidential performance information without permission.

27. CHANGES TO THIS AGREEMENT

The Company may update this Agreement by posting revised terms or providing notice through the Services or email. Material changes will take effect no earlier than thirty (30) days after notice is provided, except that changes required by law, security needs, carrier rules, or Third-Party Services may take effect immediately. Continued use after the effective date of a change constitutes acceptance. Changes to Section 30 (Dispute Resolution) do not apply to disputes that arose before the change took effect.

28. NOTICES AND COMMUNICATIONS

28.1 Notices

The Company may provide notices through email, Account notifications, website publication, billing communications, or in-platform messages. The Customer is responsible for maintaining a current email address. Notices to the Company should be sent to [email protected] unless another address is specified.

28.2 Communications from the Company

The Customer consents to receive transactional and account-related communications (including emails, texts, and calls, which may be automated) at the contact information provided. Marketing communications require the Customer’s opt-in consent and may be stopped at any time by replying STOP to texts or using the unsubscribe mechanism in emails. Message and data rates may apply. Consent to marketing messages is not a condition of purchase.

29. GOVERNING LAW

This Agreement is governed by the laws of the State of Texas, without regard to conflict-of-law principles.

30. DISPUTE RESOLUTION

30.1 Informal Resolution

Before initiating formal proceedings, the complaining party must provide written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve the dispute for at least thirty days.

30.2 Binding Arbitration

Except for eligible small-claims matters or claims seeking injunctive relief for intellectual property, security, or unauthorized access, disputes will be resolved through binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, including the Expedited Procedures where applicable, except that if the AAA determines that its Consumer Arbitration Rules apply, those rules will govern. The arbitrator, and not any court, has exclusive authority to decide all questions of arbitrability, including the scope, enforceability, and interpretation of this arbitration agreement. The arbitration will be

conducted by a single arbitrator. Arbitration will take place in Kaufman County, Texas, or, at either party’s election, by videoconference or on written submissions. Each party bears its own attorneys’ fees and its share of AAA fees as allocated by the applicable rules, except as awarded under Section 30.7 or required by the applicable rules.

30.3 Class Action Waiver

DISPUTES MUST BE BROUGHT INDIVIDUALLY. NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE ACTION OR ARBITRATION.

Notwithstanding Section 33.3, if this class action waiver is found unenforceable as to a particular dispute, then Section 30.2 is void in its entirety as to that dispute, and the dispute will proceed in court under Sections 30.4 and 30.5.

30.4 Jury Trial Waiver

TO THE EXTENT A DISPUTE PROCEEDS IN COURT, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL.

30.5 Court Proceedings

Permitted court proceedings must be brought in a state or federal court located in Kaufman County, Texas,

and each party consents to that jurisdiction and venue.

30.6 Time Limit to Bring Claims

To the extent permitted by applicable law, any claim arising out of or relating to this Agreement or the Services must be filed within two (2) years after the claim arose, or it is permanently barred. This section does not shorten any limitations period that cannot lawfully be shortened by agreement.

30.7 Attorneys’ Fees

The prevailing party may recover reasonable attorneys’ fees and costs when permitted by law or awarded by the arbitrator or court.

31. FORCE MAJEURE

The Company is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, labor disputes, government action, internet outages, telecommunications failures, carrier outages, cyberattacks, power failures, Third-Party Service failures, pandemics, or supply shortages.

32. NON-DISPARAGEMENT AND HONEST REVIEWS

Nothing in this Agreement prohibits the Customer from providing an honest review or engaging in legally protected activity. Neither party may knowingly publish false statements of fact about the other. This section does not restrict truthful statements, regulatory complaints, legal testimony, or communications protected by law.

33. GENERAL PROVISIONS

33.1 Entire Agreement

This Agreement and incorporated documents constitute the entire agreement concerning the Services and supersede prior discussions and representations concerning the same subject.

33.2 No Waiver

Failure to enforce a provision does not waive the right to enforce it later.

33.3 Severability

If a provision is found unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain effective.

33.4 Assignment

The Customer may not assign this Agreement without written consent. The Company may assign it in connection with a merger, acquisition, reorganization, asset sale, financing, or affiliate transfer.

33.5 No Agency or Partnership

The Agreement does not create an employment, agency, fiduciary, partnership, franchise, or joint-venture

relationship.

33.6 Independent Contractors

The parties are independent contractors.

33.7 No Third-Party Beneficiaries

This Agreement does not create rights for third parties.

33.8 Electronic Acceptance

Electronic acceptance and records have the same effect as signed paper documents.

33.9 Headings

Headings are for convenience and do not affect interpretation.

33.10 Construction

The Agreement will not be interpreted against either party merely because that party drafted it.

33.11 Order of Precedence

If documents conflict, the order is: a mutually signed statement of work or order form; a plan-specific checkout page or proposal; these Terms; published support and acceptable-use policies; then other incorporated documentation.

33.12 Export Controls and Sanctions

The Customer represents that it is not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions and is not identified on any U.S. government restricted-party list, and the Customer will not use the Services in violation of U.S. export control or sanctions laws.

34. CONTACT INFORMATION

OmniTech Business Solutions LLC, doing business as Agent Boost 360, 425 Pinson Road, Suite M, No. 2087,

Forney, Texas 75126. Email: [email protected]. Telephone: (725) 215-1809.

35. ACCEPTANCE

BY CREATING AN ACCOUNT, SUBMITTING PAYMENT, CLICKING AN ACCEPTANCE BOX, SIGNING AN ORDER FORM, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, HAVE AUTHORITY TO ACCEPT IT, AND AGREE TO BE BOUND BY IT.