SUPPORT THAT SCALES WITH YOUR BUSINESS
Get More Than Access to Software
Every Agent Boost 360 plan includes a defined level of Technical Support, with increased priority and deeper agency-level guidance as your organization grows.
Our job is to help you understand, configure, and troubleshoot the platform so your systems keep working for your business.
Support Levels
Support Level
Standard Technical Support - Core & Duo
Operational Difference
AI-first support with human escalation when needed. Requests are generally reviewed within 1-2 Business Days.
Support Level
Priority Technical Support - Boost
Operational Difference
Human-escalated requests move ahead of Standard Technical Support requests of similar severity. Requests are generally reviewed within 1 Business Day.
Support Level
Priority Agency Support - Agency
Operational Difference
Priority queue plus agency-level guidance and multi-Agent troubleshooting. Eligible requests submitted during normal business hours are generally targeted for review during the same Business Day.
Support Level
Priority Agency Support Plus - Agency Plus
Operational Difference
Highest standard support queue priority outside Enterprise or a separately negotiated arrangement, plus expanded agency guidance and escalation. Eligible requests submitted during normal business hours are generally targeted for review during the same Business Day.
Support Level
Enterprise Support
Operational Difference
Support channels, response targets, and service levels are defined in the applicable written agreement.
Response times are targets for initial review or response, not guaranteed resolution times.
Included Technical Support Can Generally Help With
Account access and billing questions
Platform navigation and standard feature guidance
Troubleshooting unexpected platform behavior
Bug reporting
Standard pipeline guidance
Calendar configuration guidance
Forms and surveys
Contact and opportunity management
Troubleshooting standard workflows
Phone number configuration
Domain and email connection guidance
A2P registration guidance
Users, roles, and permissions
Platform settings and plan limitations
Included AI features
Reasonable troubleshooting of standard Agent Boost 360 configurations
How Support May Be Delivered
AI-powered support assistant
Live chat
Knowledge Base articles
Recorded videos
Documentation
Group support calls
Screen recordings
Scheduled screen-sharing sessions
Scheduled live support sessions when appropriate
Workflow Automation
Stop Repeating Work Your Systems Can Handle
Some parts of your business need your personal attention. Repetitive backend tasks usually do not.
Agent Boost 360 lets you automate processes throughout your business, including lead follow-up, appointment reminders, lead routing, pipeline updates, internal notifications, task creation, client communication, record updates, multi-step sales processes, and integrations with supported systems.
Start with standard automation tools or unlock advanced AI and larger Premium Workflow Execution allowances with Professional and Agency plans.
Want Us to Build It for You?
Active Agent Boost 360 subscribers can also hire our team to design and build custom workflows and business-process automations.
Support Helps
Support Helps You Use It. Professional Services Build It for You.
Technical Support is not a done-for-you service. It does not include operating, building, managing, or administering the customer's business.
The following are generally outside standard Technical Support unless expressly included in writing:
Creating, rebuilding, or materially redesigning workflows or automations
Building funnels, websites, landing pages, forms, surveys, or quizzes
Copywriting or campaign creation
Marketing strategy or sales consulting
Custom API integrations, coding, or scripting
Data migration, data entry, cleanup, or deduplication
Training beyond the amount or scope expressly included in the plan
Graphic design, SEO, advertising management, or social media management
Lead generation or appointment setting
Inbox or calendar management
Operating the customer's workflows or campaigns
Ongoing account administration
Unlimited one-on-one consulting
These requests may be offered separately as Agent Boost 360 Professional Services.
Creating, rebuilding, or materially redesigning workflows or automations
Building funnels, websites, landing pages, forms, surveys, or quizzes
Copywriting or campaign creation
Marketing strategy or sales consulting
Custom API integrations, coding, or scripting
Data migration, data entry, cleanup, or deduplication
Training beyond the amount or scope expressly included in the plan
Graphic design, SEO, advertising management, or social media management
Lead generation or appointment setting
Inbox or calendar management
Operating the customer's workflows or campaigns
Ongoing account administration
Unlimited one-on-one consulting
FAQ
Questions Agents Ask
Do you provide phone support?
Agent Boost 360 uses the support channels it determines are appropriate for each request and plan. Support may include AI assistance, email, live chat, documentation, group calls, screen recordings, and scheduled live or screen-sharing sessions. Unscheduled calls, direct texts, and personal messaging channels are not standard support channels unless expressly included.
Can you join a screen share with me?
A scheduled live support or screen-sharing session may be used when Agent Boost 360 determines it is an efficient way to resolve an eligible support issue. Availability depends on the request and the applicable plan.
Will you build my workflow during a support session?
Technical Support can explain standard workflow functionality and troubleshoot standard configurations. Designing
or building a new customer-specific workflow is a Professional Service.
What if I need repeated private training?
Training is limited to the amount and scope included in the applicable plan. Additional private training may be
offered separately as a Professional Service.
Can support guarantee that my issue will be resolved?
No. Support response targets are not guaranteed resolution times, and some issues may depend on third-party systems, carrier requirements, platform limitations, customer configuration, or other factors outside Agent Boost
360's control.
Can I transfer my account if I leave Agent Boost 360?
Eligible accounts may be transferable to another compatible HighLevel agency under the Account Transfer provisions in the Terms of Service. The current standard Account Transfer Administration Fee is $250 per sub-account, and the account must be in good standing before transfer processing begins.
An insurance-focused sales and automation platform built to help agents and agencies run a more efficient backend.
Company
Services
Platform
© 2026 Agent Boost 360. All rights reserved.
Professional Services
Powerful Software. Expert Help When You Need It.
Your Agent Boost 360 subscription gives you access to the platform and the Technical Support included with your plan.
Sometimes you need more than software. When you want something designed, configured, or built specifically for your business, Agent Boost 360 Professional Services are available separately
Workflow & Automation
Have our team design and build automation around your business processes.
White-Glove Onboarding
Get additional hands-on assistance configuring and preparing your Agent Boost 360 account.
Website Design
Have your website or landing pages professionally built and connected to your Agent Boost 360 ecosystem.
Build a More Efficient Insurance Business
You did not get into insurance to spend your day managing software, chasing tasks, and manually moving information between systems.
Agent Boost 360 helps bring the systems behind your business together so you can automate more, stay organized, and spend more of your time where it matters.
An insurance-focused sales and automation platform built to help agents and
agencies run a more efficient backend.
Company
Company
Services
Platform
© 2026 Agent Boost 360. All rights reserved.